What should I do if I see 'Load Behavior: Unloaded'? If the add-in is still disabled, review the Load Behavior at the bottom of this dialog box.
In the dialog box, check HubSpot Sales for Outlook, then click OK. Ensure that COM Add-ins is selected in the Manage dropdown at the bottom, then click Go. In the dialog box, click Add-ins in the left sidebar menu. In Outlook, navigate to File and select Options in the left sidebar menu. If this option doesn't appear for you, follow these steps instead: In the dialog box, select Always enable this add-in under HubSpot Sales for Outlook. In the left sidebar menu, navigate to Info, then click Slow and Disabled COM Add-ins. To ensure that the HubSpot Sales Outlook desktop add-in is always enabled: How do I re-enable the Outlook desktop add-in? This can happen for a variety of reasons relating to your individual email environment and computer system: To preserve performance, Outlook will disable add-ins such as the HubSpot Sales Outlook desktop add-in if it detects a slow startup. 
Why does the Outlook desktop add-in become disabled?
Where this is not the case, learn other steps in troubleshooting the HubSpot Sales Outlook desktop add-in. The HubSpot Sales Outlook desktop add-in may have automatically been disabled by Outlook to improve Outlook performance.
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